Ağustos 25, 2025
33 yaşında ve zor beceriler yok – berbat mıyım?
Herkese hey, 33 yaşındayım ve kolejden ayrıldığından beri (derece olmadan) müşteri hizmetlerinde çalıştım. Önce tipik bir çağrı merkezinde çalıştım, sonra daha önce bir projede çalıştığım şirkete geçtim. Mesele şu ki: İşimden gerçekten zevk almıyorum – son derece drene ve sıkıcı buluyorum. Daha çeşitli bir rolüm olduğu için şimdi biraz daha iyi, ancak daha küçük bir takımda çalışabileceğim daha yaratıcı veya daha stratejik bir role geçmeyi çok isterim.
Sorun şu ki, çok temel becerilerin yanı sıra zor becerilerim yok. Üniversite derecem yok, C2 İngilizce (bu benim ana dilim değil) ve B2 İsveççe dışında sertifikalarım yok. Sadece giriş seviyesi rolleri çalıştırdım ve kodlayamıyorum, veri analizi yapamıyorum veya gerçekten yararlı olan başka bir şey yapamıyorum. Aldığım tek gerçek bilgi, başka bir yere başvurursam işe yaramaz ürün bilgisidir.
Şu anki rolümde normal müşteri destekleri yapıyorum. Hızlı bir şekilde sıkılıyorum, bu yüzden ekibimizde her şeyi biraz yapıyorum, bir ürün grubunda uzmanım, uygulamalarımız ve akıllı ev sorularımızla müşterileri desteklemeye yardımcı oluyorum, karmaşık vakalarla BPO çağrı merkezindeki ajanlarımıza yardımcı oluyorum, ekibimizde anahtar kullanıcı, yeni bir CX sistemi tanıtımı için yeni bir crisis tanıtımı vb. Sosyal medya mesajlarından dolayı sular altında kaldım, hayal kırıklığına uğradım ve KG’ye ulaşmak için kendi ellerime aldım, bir SSS hazırladım ve ürün yöneticisi Comms ve Legal tarafından yeşili aldım.
Becerilerimin ne olduğu, hangi rolün bana gerçekten uygun olabileceği ve nerede düşünüldüğüm hakkında hiçbir fikrim yok. Biraz daha bilgi:
- Hem içe dönük hem de biraz utangaçım (MBTI, önemseyenler için Infp’dir)
- Hobilerim okuyor, yazıyor (denemeler ve hiç kimsenin muhtemelen okumayacağı), yeni diller öğreniyor, seyahat ve yürüyüş
Breaked miyim?
Etiketler:
I don’t think you’re screwed, but you need to get structured. From my perspective the problem isn’t lack of skills, it’s that you’re scattered. You’ve touched support, comms, product, community, social, operations… that’s already a lot, it just looks random until you pile it up and organize it. First thing IMO is **write everything you’ve done into one big list** as pen is sharper than your mind.
Then step back and ask what you actually want more: career progression/money/freedom, or something else. Usually you can only push 2 of those at once. Don’t try to stretch in every direction or you’ll keep getting stuck.
If you lean **toward challenge and variety**, product management is a path worth aiming at. Even at entry level it’s complex, cross-functional, and rarely boring and it looks like what you were doing already, it is hard to enter with current market, but not impossible.
If you lean **toward “freedom” and pay,** account management is solid. B2B clients especially, where the role is more about retention and building relationships but less technical than product. Being shy doesn’t block you there because you’re dealing with “warm” people and act as a farmer, not hunter.
**TL:DR** the strategy is pretty simple:
1. Gather your skills
2. Organize them into themes
3. Decide what you actually want in broad terms
4. Start reinforcing the skills that point in that direction
Tools to help you:
1. The fast way is to use AI to help surface and cluster your skills – just ask it to prepare a structured questionnaire for skill exploration.
2. The slower but deeper way is to work through “self-exploration” books like *What Color Is Your Parachute* or similar (it’s a bit old but human psychology hasn’t changed in millennia IMO).
You can still build a solid next step, but you no longer have have time to wander, however, it’s definitely not too late, so be brave and believe in yourself.
Hope it helps!
I could offer two ideas. You could go for a project manager designation so you can cobble everything together into a definable and sort of flexible package. Even though project management roles are pretty general, having a designation might allow you to pursue more complex projects which build over time.
The other suggestion, because you’re an INFP is to pull together your experience to try and get roles specfically related to client complaints, so that over time you can build a profile related to client resolution services. This could allow you an opportunity to study a bit of conflict resolution theory and practice which a typical INFP might enjoy because of the relationship component.
Now, one of the important things for you is to always have a creative outlet, connection to beauty and nature, kind people, etc. If the job is not a good fit, I think INFPs need a lot of selfcare to keep their spirits up and feeling inspired. So the goal of progress at work is to experience growth and hopefully earn more to support wellbeing. You should also finish the novel and get an editor. Self publishing can be both fulfilling and a good side gig.
What does your MBTI say regarding career paths?
Look into saving up for trade school or maybe construction or landscaping, it can be really good money. You would be surprised by how much money you can make running your own business in general. Think of an idea, something you can do, what are you good at? And monetize it
So I was in min wage admin /customer service and manual labour jobs until 31.
I did a few udemy courses and spent hundreds of hours learning (couldn’t afford much else at the time!) and taught myself to become a software dev.
I didn’t even finish high school/secondary school (left at 14) and now I’m a senior manager at a science company earning an above average wage and get to write code and help people whilst managing a small team.
The social skills I learned in customer service (I’m naturally quite shy and autistic /adhd ) helped me get to a managerial/project lead job quite quickly.
Also I hired a junior developer at age 45 for her first dev job. She was great and also had no computer science degree.
Go for smaller companies where your individualism can shine through and you’ll learn lots.