I’m sure I’m not the first person this has happened to, but I’m frustrated so I had to vent…
I finally got the two 14TB Easystores I ordered from Best Buy when they were on sale for $199.99 last month. I wasn’t planning to shuck them this time, I was going attach them to my NAS as external drives to keep a local backup of my data.
When I got the boxes, everything looked good – the tape looked untouched, the enclosures had their plastic wraps on, and the cords were in their sealed plastic bags. I unboxed them, plugged them in, and DSM recognized them as 250GB hard drives. This being my first time using an external drive with my NAS, I thought that maybe I needed to format the drive in order for DSM to recognize the full capacity, so I did that – nothing, still 250GB.
Then I thought, OK, maybe there is an issue with using an external HDD on the NAS. That’s not great, but I’ll check it out on my laptop. Did that, still showed up as 250GB there. Formatted again and had the same result. I then went down a rabbit hole trying to figure out why my laptop and my NAS could not see the full capacity of the drives.
Finally I started to suspect that my “14TB” drives weren’t actually 14TB drives. To make sure I wasn’t a complete idiot, I decided to shuck one of the drives and see what’s inside. Sure enough, there was a 250GB Dell drive manufactured in 2010, along with a fishing weight. I may be missing 13.75TBs worth of storage space, but at least I’ve got a head start if I ever decide to pick up fishing!
Now of course I will be returning these drives, but I’m more than a little annoyed that I spent a couple of hours trying to troubleshoot this on a day off. Honestly though, I’m also pretty impressed at how cleanly the person who replaced the drives did it. And the fact that I got two of them in one shipment probably means that this is pretty widespread (or I just won the fake drive lottery).
TL;DR – People are assholes. Someone shucked some 14TB drives, replaced them with 250GB drives and returned them so that someone like me could be lucky enough to get stuck with them
UPDATE: I took the drives back to Best Buy and told them that neither one was recognized correctly by my computer and was able to exchange them without any issue. They didn’t have any 14TB drives in stock, so they’re shipping two new ones to my house. After the return was complete and the receipt was printed, I mentioned that the drives both showed up as 250GB rather than 14TB. The guy at the return desk didn’t seem too interested (probably because he had a line of people to deal with), but maybe they’ll look into it ??♂️
UPDATE 2: Just received the replacement drives and both showed up correctly as 14TB drives this time – woohoo!